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Shipping, Refunds and Returns

Updated 16 June 2021

PLEASE NOTE. Due to the COVID-19 pandemic, please expect delays on shipping.

All items are packaged carefully in boxes with protective padding for safety. They are sent using a tracked service and dispatched within 2-3 business days. Whilst the tracked service is a little more expensive, it gives peace of mind that you, the customer, can see exactly where your item is at any given time. Once dispatched, items should normally be received within 10 business days although delays may take 20 business days especially outside the UK. We will email you a tracking number once your package has been dispatched.

Postage and packaging costs:

Inclusive of box and padding.

  • Within the UK, the rates are as follows:
    • UK Shipping Rate 1
      0.0 kg – 0.06 kg
      £5.50
    • UK Shipping Rate 2
      0.061 kg – 0.1 kg
      £6.50
    • UK Shipping Rate 3
      0.11 kg – 0.5 kg
      £6.95
    • UK Shipping Rate 4
      0.51 kg – 0.9 kg
      £8.95
    • UK Shipping Rate 5
      0.91 kg – 2.0 kg
      £9.95
  • Within the EU, the rates are as follows:
    • EU Shipping Rate 1
      0.0 kg – 0.06 kg
      £9.95
    • EU Shipping Rate 2
      0.061 kg – 0.1 kg
      £12.95
    • EU Shipping Rate 3
      0.11 kg – 0.5 kg
      £14.95
    • EU Shipping Rate 4
      0.51 kg – 0.9 kg
      £16.45
    • EU Shipping Rate 5
      0.91 kg – 2.0 kg
      £17.95
  • The rates for the USA and Canada are as follows:
    • USA Shipping Rate 1
      0.0 kg – 0.06 kg
      £12.95
    • USA Shipping Rate 2
      0.061 kg – 0.1 kg
      £14.95
    • USA Shipping Rate 3
      0.11 kg – 0.5 kg
      £17.95
    • USA Shipping Rate 4
      0.51 kg – 0.9 kg
      £25.00
    • USA Shipping Rate 5
      0.91 kg – 2.0 kg
      £35.00
  • For all other countries, we are happy to provide customised shipping costs on individual or multiple item purchases. We can do this fairly promptly, so please do get in touch via the contact page.
  • PLEASE NOTE THAT SHIPPING SERVICES DO NOT INCLUDE INSURANCE UNLESS SPECIFICALLY REQUESTED AND PAID FOR.
  • For countries, Provinces or Crown dependencies not listed below, please enquire via the contact page.

European shipping destinations include:

Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (mainland), Sweden, Switzerland and Turkey.

Important:

Shipping costs do not include any local customs, duties or import taxes that may be applicable in your country. Invoice amounts may include additional debit/credit card fees for foreign transactions that are charged by your bank. All invoices will be charged in GBP (British pound sterling).

We would advise that you check for any such additional costs before purchase.

Once items have been dispatched, we cannot be held responsible for any loss or damage. In most instances, insurance can be purchased and we are happy to give you a quotation for this if requested.

Returns:

The items sold by Vintage Ethnic Jewellery are vintage or antique and not new (unless otherwise stated).

Items may exhibit patina (a gloss or sheen on the surface resulting from age or polishing), and signs of wear and tear due to previous usage. This might also include wear and loss of enamel on places. This is quite natural for any vintage or antique item. We endeavour to provide good clear photographs of each item and an accurate description to the best of our knowledge. However, please note that colours may not be exact due to the way computer, tablet or smartphone screens vary in the way they display colours. We are always happy to provide more close-up and detailed photographs before purchase if required. Please ask.

If you are not happy with your purchase, you can return the item and request a full refund (excluding shipping costs) up to 7 business days from the day after you receive your goods.

To be eligible for a return, you must inform us by email . Once we have acknowledged your request for a refund, it becomes your responsibility to return the item to us within 10 business days. The item must be unused and in the same condition as you received it. It must also be in the original packaging. Please note, you are liable for shipping costs to return an unwanted item to us.

Please note: For customers outside the UK, all sales are final and refunds/returns are not offered.

Refunds:

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and will start the refund procedure as applicable.

Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment within 10 business days. If an item is returned and it is not in its original condition, you will be liable for any repair and/or cleaning costs, which will then be deducted from the final refundable amount.

Late or missing refunds:

If you have not received a refund within the specified time, please check with your credit or debit card provider as the refund may still be being processed. If there is any further issue, please contact us at 

Sale items:

Only regular priced items may be refunded. Unfortunately, sale or discounted items cannot be refunded.

Shipping an item back to us:

To return your product, please contact us for a returns address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item back to us for refund, you must use a trackable shipping service that requires a signature so we can acknowledge receipt of the goods and issue your refund. There is no guarantee that we will receive your returned item if you do not follow this procedure. Please bear in mind that all shipping costs must be paid by you.